The world is changing quickly: There are many more products to support. Thanks to the Internet, customers expect instant service. And thanks to the social Web, they now have a louder voice than ever before. But there’s one problem: Client-server technology isn’t designed for the Web—plus it’s too slow to adapt and too hard to use. No wonder leading companies like Qualcomm, Misys, and Corporate Express are finding success with software as a service (SaaS).
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